Refund and Returns Policy

Return & Refund Policy

At Ambrosia Natural Products India Pvt. Ltd., we strive to ensure you receive your orders in perfect condition. If you receive a damaged or incorrect product, we’re here to make it right. Please read this policy carefully before requesting a return or refund.

Unboxing Guidelines

To help us process your request efficiently, we kindly ask you to record an unboxing video when you receive your order. We will not be able to process refunds or returns for damaged or incorrect items without this video.

When contacting us, please include:

• Your order number
• Image of the invoice
• One image of the outer packaging
• Two clear images of the damaged product
• Your phone number

Send these details to info@ambrosiaharvest.in within 48 hours of receiving your order.

Eligible Returns

We accept returns only for:

• Damaged products
• Wrong items delivered

Please note:

• Products that have been opened or used are not eligible for return or refund.
• In case of multiple-item orders, only the affected product can be returned and replaced.

Shipping Costs

Shipping charges are non-refundable. Any refunds will be net of return shipping costs.

Refund Processing

Refunds will be processed to your original payment method within 10 business days of receiving and verifying the returned products. Please note that it may take additional time for your bank or payment provider to reflect the amount.

Order Cancellation

Cancellation Window

Orders can be cancelled within 3 hours of placing them. After this period, the order moves into processing and cannot be cancelled.

How to Cancel

Option 1: Through Your Account

1. Log in to your account
2. Go to My Orders → select the order → click Order Details
3. Click Cancel Item, select the item(s), provide a reason, and submit

Option 2: Email or Call

• Email: info@ambrosiaharvest.in with your order ID and bank details
• Call: +918800024188 (Monday to Saturday, 10 AM – 6 PM)

Refund Timeline for Cancellations

• Pre-dispatch cancellations: Refund initiated within 2–3 business days via bank transfer only
• Post-dispatch cancellations: Refund processed after returned products are received and verified, via bank transfer only
• All payment modes (Credit/Debit Card, UPI, Net Banking, Wallet, COD):
  Refund will be processed only through bank transfer within 5–7 business days after verification
• Online refunds (original payment method, wallets, UPI, cards): Not available
• Customers must share correct bank account details to process the refund successfully